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Refund & Exchange Policy

 

At Finishing Touch, we take pride in delivering high-quality candles and home fragrance products. Each item is carefully inspected before shipping to ensure it reaches you in perfect condition.
However, if you experience an issue with your order, our Refund & Exchange Policy will guide you through the process.

1. Eligibility for Return, Refund, or Exchange

You may request a return, refund, or exchange within 3 days from the date of delivery if:

  • The product has a manufacturing defect.
  • The product is damaged or broken during transit (must be reported within 24 hours of delivery).
  • You have received the wrong product.
  • Items are missing from the package.
  • Note:
  • Products must be unused, unlit, and returned in their original packaging with all labels intact.
  • Sale or discounted items are non-refundable.
  • Returns are only applicable for orders placed through www.finishingtch.com.

2. Non-Eligible Returns

We cannot accept returns if:

  • The product has been used, lit, or altered.
  • The damage is due to misuse, mishandling, or improper storage.
  • Original packaging, labels, or accessories are missing or damaged.
  • The return request is made after 3 days from delivery.

3. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 24 hours of delivery via [Insert Customer Service Email] with clear photographs/videos of the damage.
  • Once verified, we will arrange a replacement or refund at no additional cost.

4. Process for Return/Refund/Exchange

  1. Email us at [Insert Email] or call [Insert Phone Number] with your Order ID and issue details.
  2. Attach photos/videos as proof (if applicable).
  3. Once approved, we will arrange for product pick-up or guide you for self-shipment.
  4. On receipt and inspection, we will:
    • Process refunds within 7 business days to your original payment method (excluding shipping/gift-wrap charges).
    • Dispatch replacements/exchanges subject to stock availability.

5. Cancellation Policy

  • Orders can be cancelled before shipment by emailing [Insert Email] or calling [Insert Phone Number].
  • Once shipped, cancellations are not possible.
  • If an order is cancelled before shipping, the refund will be processed within 3 business days.

6. Partial Returns

If your order contains multiple items, you may return/exchange only the defective/damaged products, provided they meet our return eligibility criteria.

7. Contact Us

For any refund, exchange, or cancellation queries, contact:
📧 info@finishingtch.com
🌐 www.finishingtch.com

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