Frequently Asked Questions (FAQs)

Shipping & Delivery

1. Do you offer free shipping?
Yes, we offer free shipping on certain value orders.  Please reach out to us for more details.

2. How long will my order take to reach me?
Orders are typically dispatched within 2–4 business days once they are shipped from our facility. Delivery times vary based on your location—usually 3–7 working days within India.

3. How do I track my order?
Once your order is shipped, we will share a tracking link to monitor your shipment in real time.

4. Who will deliver my order?
We use trusted courier partners such as Blue Dart, Delhivery, and DTDC to ensure safe and timely delivery.

5. Do you offer international shipping?
Yes, we ship internationally. Shipping charges and delivery timelines will vary depending on the destination country.

Orders & Payments

6. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallets. For B2B bulk orders, we also accept bank transfers.

7. Can I add a personal note for a gift order?
Absolutely! You can add your gift message at checkout, and we will include it with your package.  Please contact us for customized solutions.

8. Do you offer gift vouchers?
Yes, we offer gift vouchers in various denominations. Please contact us for more details.

9. Can a gift voucher be used more than once?
Yes, if the full value is not redeemed in one purchase, the remaining balance can be used for future orders.

10. Do you offer promotional or discount codes?
Yes, we run special promotions from time to time. Subscribe to our newsletter or follow us on social media for updates.

Returns & Exchanges

11. Do you accept returns?
Yes, returns are accepted within 3 days of delivery for unused products in their original packaging. Please refer to our Return & Exchange Policy for more details.

Product Information

12. Can Finishing Touch candles be customised?
Yes, we offer customisation for bulk orders—perfect for corporate gifts, weddings, and events. Contact us for details.

13. What wax do you use for your candles?
We use premium-quality, eco-friendly wax blends for a clean and long-lasting burn.

14. How can I reduce the size of my candle flame?
Always trim the wick to ¼ inch before lighting your candle. This helps maintain an even burn and prevents soot.

Business & Partnerships

15. How do I become a Finishing Touch stockist or wholesale partner?
If you wish to sell our candles in your store, please fill out our Wholesale Enquiry Form or contact us at 9121645955.

16. Where can I buy Finishing Touch candles near me?
Soon we will sell directly through our website and selected retail partners.  As of now you can find us across major ecommerce market places like amazon.in amazon.com walmart.com meesho.com flipkart.com